Excellence in service
We are leading the transformation of smart mobility with a sustainable approach, placing the consumer at the centre of everything we do to offer high-quality solutions that meet their needs.
We strive to be a benchmark in the industry, particularly in customer service.
To ensure a high-quality experience for our customers, we have implemented a Customer Experience Strategy (CX), guided by nationally and internationally recognised standards and best practices.
In 2024, the average satisfaction rating was
9.3/10
compared to 8.9 out of 10 in 2023.
Aleatica App
The Aleatica mobile app is a direct communication channel between the company and customers. It provides information on all Business Units and access to key features such as the interactive chatbot, the route calculation, and the QR-based billing for Circuito Exterior Mexiquense and Amozoc Perote.
4.3/5
Rating on Play Store
4.8/5
Rating on Apple Store
9,600
monthly active customers
2,713 monthly
billing customers
122,201
total invoices issued