Excellence in service
Customers are at the heart of intelligent mobility. We listen to their needs to deliver the best service with the highest quality standards.
We aim to transform the mobility experience for each of our customers and all our clientele. To achieve this, we have defined a customer Experience (CX) Strategy that aligns with international standards and metrics.
9.2/10
Average satisfaction rating in 2024 surveys, compared to 9.0 in 2023.
The CX Strategy, implemented at ALEATICA since 2021, has the primary goal of improving our customers’ experience by providing safe, comfortable, and efficient journeys, while capitalising on potential market opportunities and data analysis to anticipate changes and make better-informed decisions. This is achieved by actively listening to our customers’ needs and addressing their concerns, while optimising operations and generating economic benefits for the company.
Aleatica App
Through the ALEATICA mobile app in Mexico, we provide a communication bridge between the company and our customers. Through the app, customers can access information about the different Business Units, with functionalities such as the chatbot, route calculation, and billing via a QR code for Circuito Exterior Mexiquense and Amozoc Perote.
4.3/5
rating on Play Store.
4.8/5
rating on Apple Store.
9,600
monthly active customers.
2,713
monthly customers who invoice.
122.201
invoices issued.