Customer
Experience
At Aleatica, our customers are our top priority. We are always dedicated to enhancing the experience of our customers, wherever they may be and at any time.
We focused on enhancing the implementation of the Customer Experience (CX) Strategy across our Business Units.
Satisfaction surveys
Customer satisfaction surveys are an essential part of Aleatica Mexico’s and its Business Units’ Service Excellence pillar, as they allow us to listen to and acknowledge their opinions on the service offered.
8.9/10
Satisfaction rate 2023
Our focus continues to be on meeting our customers’ needs and exceeding their expectations, backed by ongoing training and constant feedback to implement meaningful improvement initiatives.
APP Aleatica
At Aleatica Mexico, we use technological tools and systems to improve communication with our customers and enrich their experience when using our channels.
58,276 downloads
of the App (+5.6% vs 2022)
240,498
active users (+328%)
162,172
CEM invoices
10,175
AP invoices
Rating of 4.3
on the Play Store
Rating of 4.8
on the App Store
80,367
billing customers
184,094 instances
where they select one of our highways in the App
15,949 instances
where they have used the chatbot feature
