Responsible AI

Technology serving people, with ethics, security and human oversight.

At Aleatica, we recognise that artificial intelligence (AI) is a growing enabler for innovation in infrastructure operations, risk anticipation, and improving the customer experience.

At the same time, we take responsibility for managing its use in an ethical and transparent manner, in line with the protection of fundamental rights.

Responsible AI Use Policy

In 2025, we approved our Responsible AI Use Policy, which is now part of the set of policies reviewed and approved by the Board of Directors. This policy aims to regulate the use of advanced technologies to ensure they are used as tools to support service and efficiency, always in line with ethical standards, data security, and human oversight.

Our principles

Respect for people and social wellbeing

We acquire, develop, and use AI systems as tools that serve people, with full respect for human dignity, ensuring that their design can be controlled and supervised by humans.

Diversity, non-discrimination and equity

We strive to ensure that AI systems promote equal access, gender equality, and cultural diversity, avoiding discriminatory biases based on race, ethnicity, religion, sex, sexual orientation, or disability.

Innovative culture

We align the design and application of AI with our innovation strategy, fostering a culture of continuous improvement that promotes motivating work environments and rewards the generation of ideas.

Privacy and Data Protection

We ensure that AI systems are developed and used in compliance with privacy and data protection laws in all jurisdictions where we operate.

Transparency

We develop and use AI systems in a way that allows for proper traceability, ensuring customers are aware they are interacting with an AI system and understand its capabilities, limitations, and their rights.

Security and resilience

We minimise unintentional damage and ensure our systems are resilient against unauthorised access or unlawful use, guaranteeing the continuity of service delivery. Furthermore, we do not develop or operate AI systems that are prohibited by applicable regulations.

Training and awareness

We train all our employees to take into account legal, ethical, and behavioural considerations in any process involving the use of AI, ensuring the secure handling of data and associated technology.

What is prohibited

We prohibit the use of AI systems that employ subliminal or manipulative techniques, exploit people’s vulnerabilities, assess behaviour with harmful effects, or use biometric techniques to classify people based on race, politics, religion, or sexual orientation.

Governance

We have an Artificial Intelligence Committee led by the Executive Directorate of IT and Systems, which regularly reports to the Audit and Risk Committee on the inventory of AI systems, their regulatory compliance, identified risks, and any necessary corrective actions.

Aleatica

Environmental

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Corporate Governance